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Ordering and buying policies

SCHERBAK SHIP MODELS

How to Order
- We sell rare models which are available in very limited numbers and not always in stock.
- Please email to sansim555@msn.com for model availability and payment details before sending payment. We respond fast!
- You may also call 303 779 9901  with questions but we need your email request anyway.
 
How to Pay
- Payment must be made in US funds. European customers can pay in Euros (by current exchange rate) if using PayPal, email for amount confirmation.
- Credit card payment should be made via PayPal  www.paypal.com to email address sansim555@msn.com .  It is easy and secure - you do not need to have PayPal account to make payment. You can email us with request of PayPal invoice. 
- We also take money orders, personal checks (subject to clear first), international money orders and bank drafts in $US.
Please send your payment to:
 
Alexander Scherbak
5960 S. Moline Way
Englewood, CO 80111
USA

Shipping and Handling
- Shipping to continental US address via Fedex ground (3- 5 business days) is free. Please add $15 for shipping to Hawaii, Alaska, Canada and $35 for shipping to other countries via airmail insured, 
- We pack items very well using special materials and boxes. We have big experience in packing and sending of ship models. But once it is sent we have no control over it and can not be responsible for any damage or loss. Any claims for damage must be made direct to the carriers, since damaged model must be presented locally. We claim carrier if model is lost in the mail. FedEx shipping cost includes $100 insurance. Additional insurance is optional.
 
Prices and sale policies
- All sales are final.
- Prices are guaranteed at the time of your reservation, otherwise subject to change without notice.
 
Waiting Lists

            We produce models in very small quantities and without guarantee of their re-issue in future. In order to a reserve model you want, we strongly recommend to pre-order it and join our waiting list by email request. We offer special discount  for wait list member, which is good for pre-orders placed before the start of production. You can still join wait list during production cycle, but with regular price status

      Wait list does not obligate you to buy, but obligates us to reserve the model for you and inform you when it is ready. If not purchased within 10 days after email notification, the pre-ordered  model will be returned to general stock with regular price status.

         Wait lists are important and sensitive tool for making business decisions on priority and quantity of our product and we kindly ask you to make your pre-orders thoughtfully. If you refuse to buy the model you pre-ordered, you will lose your discount status for future pre-orders. We will gladly return your discount wait list status when you buy any Scherbak model for regular price.

Please email sansim555@msn.com  to be placed on waiting list for model of your choice.

 


Please contact us at sansim555@msn.com
We will be happy to provide any additional information .
THANK YOU !

Layaway plans
       Dear customers, we strongly recommend to buy our models while they are in stock because they are made in very small quantities and re-issue of any sold out models is not guaranteed.  We offer the following layaway plans specially designed to reserve models that you want on time:
1.   Any purchases totaling $200.00 to $600.00 - 2 payment plan: 1/2 down, 1/2 in 30 days.
2.   Any purchases totaling $600.01 to $1800 - 3 payment plan:  1/3 down, 1/3 in 30 days, 1/3 in 60 days.
3.   Any purchases totaling $1800 and up - 4 payment plan:  1/4 down, 1/4 in 30 days, 1/4 in 60 days, 1/6 in 90 days.
4.   The first payment is a restocking fee and is non-refundable.  Any layaway cancellations or changes will be charged the restocking fee and any remaining credits will be given as a website credit.   Website credits are good for 90 days.  There are no refunds, sorry.
5.   Late payments (more than 5 days) will be charged a $5.00 processing fee.  If a payment becomes 30 days late, the restocking fee will be charged immediately and any remaining credit will become a store credit for the customer.
6.  No discounts or sale pricing are offered for layaways. The price of the model on the date the layaway is started is what the customer pays, whether the model goes on special or has a price increase later.  
7.  To place order on layaway, please email sansim555@msn.com for confirmation of your details.
8.  Items will be shipped out no later than 3 business days from the date final funds are cleared to our bank.

 

Satisfaction
We aim for customer satisfaction.
If you are not happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right.
 
Copyright
Scherbak Ship Models © 2007 All Rights Reserved.
No picture, design or text from this website can be copied and used without written approval of Scherbak Ship Models.

Orders, questions, pictures - email sansim555@msn.com

 
Scherbak Ship Models * 5960 S. Moline Way* Englewood * CO * 80111 * USA